Terms & Conditions

Advanced Laser Solutions | ABN 56 666 291 907

Effective: April 2026 | Version 1.0

These Terms and Conditions apply to all quotations issued by and services performed by Advanced Laser Solutions (ABN 56 666 291 907) (“ALS”, “we”, “us”, “our”). By accepting a quotation, issuing a purchase order, or instructing ALS to commence work, the Client (“you”, “your”) agrees to be bound by these Terms and Conditions in their entirety.

1. Definitions

“Client” means the person, company, body corporate, partnership, or entity to whom the Quotation is addressed.

“Quotation” or “Quote” means any written estimate or proposal issued by ALS setting out the Scope of Work and Price.

“Scope of Work” means the specific services, tasks, and deliverables described in the Quotation.

“Price” means the total amount (excluding GST unless stated otherwise) set out in the Quotation for the Scope of Work.

“Variation” means any change, addition, or omission to the Scope of Work, including work arising from Latent Conditions.

“Latent Conditions” means any physical conditions at the work site or on the assets being serviced that differ materially from those that could reasonably have been anticipated at the time of quoting, including but not limited to hidden layers of paint, coatings, rust, epoxy, lead-based materials, asbestos-containing materials, structural damage, or other concealed defects.

“Work Site” means any location at which ALS performs the services, including but not limited to the Client’s premises, third-party premises, or ALS’s own workshop facilities.

2. Quotation Validity

2.1 Unless otherwise stated in writing, all Quotations are valid for thirty (30) calendar days from the date of issue.

2.2 Quotations that have expired may be subject to revised pricing and must be reissued before work can commence.

2.3 ALS reserves the right to withdraw or amend any Quotation at any time prior to acceptance by the Client.

3. Acceptance

3.1 A Quotation is deemed accepted when the Client provides written confirmation (including email), issues a purchase order, or provides verbal instruction for ALS to proceed with the work.

3.2 Acceptance of a Quotation constitutes acceptance of these Terms and Conditions in their entirety.

3.3 Any terms or conditions contained in the Client’s purchase order or other documentation that conflict with these Terms and Conditions shall have no effect unless expressly agreed to in writing by ALS.

4. Scope of Work

4.1 The Quotation is strictly limited to the Scope of Work described in the Quotation document. Any work not expressly specified in the Quotation is excluded.

4.2 All descriptions of work, quantities, dimensions, and specifications contained in the Quotation are based on information provided by the Client and/or a visual assessment conducted by ALS at the time of quoting.

4.3 ALS does not warrant that the Scope of Work will achieve any particular outcome beyond the specific services described, unless expressly stated in writing.

5. Latent Conditions and Variations

5.1 The Quotation is based on the conditions visible, known, or reasonably foreseeable at the time of assessment. ALS does not accept responsibility for Latent Conditions that could not be identified prior to the commencement of work.

5.2 If, during the performance of the work, Latent Conditions are discovered that require additional labour, materials, equipment, time, or specialist processes beyond the original Scope of Work, ALS will:

(a) Notify the Client as soon as reasonably practicable of the Latent Conditions discovered;

(b) Cease the affected portion of work (where it is safe and practical to do so) until the Client provides further instruction;

(c) Provide the Client with a revised Quotation or Variation detailing the additional work required and the associated costs; and

(d) Not proceed with any additional work until the Client has provided written or verbal approval of the revised Quotation or Variation.

5.3 Where ALS is unable to safely cease work upon discovery of Latent Conditions (for example, where stopping would create a safety hazard or cause further damage to the Client’s property), ALS may carry out the minimum work necessary to make the site or asset safe, and the Client agrees to pay for such additional work at ALS’s applicable rates.

5.4 Variations requested by the Client that alter the original Scope of Work must be agreed in writing. ALS will provide a revised Quotation, and no Variation work will commence until approved by the Client.

5.5 Time extensions resulting from Variations or Latent Conditions are not grounds for penalty or claim by the Client.

6. Pricing and GST

6.1 All prices quoted are in Australian Dollars (AUD).

6.2 Unless expressly stated as “GST inclusive”, all prices quoted are exclusive of GST. GST will be added to the total at the applicable rate (currently 10%) in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

6.3 The Price is based on the Scope of Work as quoted. Any Variations, additional work, or changes in scope will be priced separately.

7. Payment Terms

7.1 Unless alternative arrangements are agreed in writing, payment terms are as follows:

(a) For jobs under $5,000 (ex. GST): Payment in full is due upon completion of the work and issue of a tax invoice.

(b) For jobs $5,000 and over (ex. GST): A deposit of 50% of the quoted Price is due prior to the commencement of work. The remaining balance is due upon completion of the work and issue of a tax invoice.

7.2 Invoices are payable within fourteen (14) calendar days of the invoice date unless otherwise agreed in writing.

7.3 ALS accepts payment by direct bank transfer, credit card, or other methods as agreed. Credit card payments may be subject to a surcharge.

7.4 ALS reserves the right to charge interest on overdue amounts at a rate of 2% per month (or part thereof), calculated from the due date until payment is received in full.

7.5 The Client is liable for all costs and expenses (including legal fees on a solicitor-and-own-client basis and debt recovery agency costs) incurred by ALS in recovering any overdue amounts.

7.6 ALS may, at its discretion, suspend or cease work on any current or future projects where the Client has outstanding overdue payments.

8. Access and Work Site

8.1 The Client must provide ALS with safe, clear, and unobstructed access to the Work Site and the assets to be serviced at the agreed time(s).

8.2 If the Client fails to provide adequate access, or if access is delayed, ALS reserves the right to charge for any additional time, travel, or mobilisation costs incurred.

8.3 The Client warrants that:

(a) The Work Site is safe and compliant with all applicable workplace health and safety laws and regulations;

(b) All necessary permits, approvals, and notifications required for the work to proceed have been obtained; and

(c) ALS has been notified of any known hazards, hazardous materials (including but not limited to asbestos, lead paint, or biological contaminants), underground services, or other conditions that may affect the safety of ALS personnel or the performance of the work.

8.4 Where ALS is required to comply with site-specific induction, safety, or environmental requirements, the Client must advise ALS of these requirements prior to the commencement of work. Any delays or costs arising from compliance with site-specific requirements not disclosed at the time of quoting may be charged as a Variation.

9. Work Health and Safety

9.1 ALS will perform all work in accordance with the Work Health and Safety Act 2011 (NSW) and any applicable regulations, codes of practice, and Australian Standards.

9.2 ALS maintains appropriate insurances including public liability, professional indemnity, and workers’ compensation insurance. Copies of certificates of currency are available upon request.

9.3 If ALS determines that conditions at the Work Site are unsafe or non-compliant, ALS may suspend work immediately until the hazard is rectified. Any costs or delays arising from such suspension shall be borne by the Client.

10. Hazardous Materials

10.1 Laser cleaning processes may encounter or release hazardous materials including, but not limited to, lead-based paints, heavy metals, volatile organic compounds, and other contaminants.

10.2 Where ALS has reason to suspect the presence of hazardous materials (such as lead paint or asbestos), ALS may, at its discretion:

(a) Cease work and require the Client to arrange testing by a licensed assessor before work continues; or

(b) Carry out the work using appropriate controls, in which case any additional costs for safety measures, disposal, or compliance will be charged as a Variation.

10.3 The Client is responsible for the identification, notification, and (where required) removal or remediation of any hazardous materials at the Work Site prior to ALS commencing work, unless the Scope of Work expressly includes such activities.

10.4 Disposal of waste, debris, or hazardous materials generated during the work is the Client’s responsibility unless expressly included in the Quotation.

11. Cancellation and Rescheduling

11.1 Cancellation by the Client after acceptance of the Quotation will attract the following charges:

(a) Cancellation more than 48 hours before the scheduled start date: No charge.

(b) Cancellation within 48 hours of the scheduled start date: A cancellation fee of up to 25% of the quoted Price, or the actual costs incurred by ALS in preparing for the work, whichever is greater.

(c) Cancellation after work has commenced: Payment for all work completed to date, materials used or ordered, and any non-recoverable costs incurred.

11.2 If the Client reschedules the work, ALS will use reasonable efforts to accommodate the new date but does not guarantee availability. Rescheduling within 48 hours of the scheduled start may incur a rebooking fee.

11.3 ALS reserves the right to cancel or reschedule work due to unsafe conditions, adverse weather, equipment failure, or other circumstances beyond its reasonable control, without liability to the Client.

12. Liability and Indemnity

12.1 To the maximum extent permitted by law, ALS’s total liability arising out of or in connection with the services (whether in contract, tort, negligence, or otherwise) is limited to the Price paid by the Client under the relevant Quotation.

12.2 ALS shall not be liable for any indirect, consequential, or incidental loss or damage, including but not limited to loss of profit, loss of revenue, loss of use, business interruption, or damage to reputation, howsoever arising.

12.3 The Client indemnifies ALS, its employees, contractors, and agents against all claims, losses, damages, costs, and expenses arising from:

(a) The Client’s failure to disclose relevant information, hazards, or Latent Conditions;

(b) Any breach of these Terms and Conditions by the Client;

(d) Any claims by third parties arising from or in connection with the work, except to the extent caused by ALS’s negligence.

12.4 Nothing in these Terms and Conditions excludes, restricts, or modifies any guarantee, warranty, or right that the Client may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other legislation that cannot be lawfully excluded or modified.

13. Intellectual Property

13.1 Any intellectual property, trade secrets, proprietary processes, or methodologies used by ALS in the performance of the work remain the exclusive property of ALS.

13.2 The Client shall not photograph, video record, reverse-engineer, or otherwise attempt to replicate ALS’s laser processes, equipment, or techniques without the prior written consent of ALS.

14. Dispute Resolution

14.1 In the event of a dispute arising out of or in connection with these Terms and Conditions or the services provided, the parties agree to first attempt to resolve the dispute through good faith negotiation.

14.2 If the dispute is not resolved within fourteen (14) days of written notice of the dispute being given, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) or another mutually agreed mediator.

14.3 If the dispute remains unresolved after mediation, either party may pursue resolution through the courts of New South Wales, Australia.

14.4 The parties agree to continue performing their respective obligations under the Quotation during any dispute resolution process, to the extent practicable.

15. Force Majeure

15.1 ALS shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, supply chain disruptions, equipment failure, or industrial action.

16. Privacy

16.1 ALS collects and uses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For full details on how we handle your personal information, please refer to our Privacy Policy at www.advancedlasersolutions.com.au/privacy-policy.

17. Governing Law

17.1 These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

18. General

18.1 These Terms and Conditions, together with the Quotation, constitute the entire agreement between the parties in relation to the services described in the Quotation and supersede all prior representations, negotiations, and communications (whether written or oral).

18.2 No amendment to these Terms and Conditions shall be effective unless agreed in writing by both parties.

18.3 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect.

18.4 ALS may subcontract any part of the work without prior notice to the Client, provided that ALS remains responsible for the performance of the work.

18.5 A waiver of any right under these Terms and Conditions is not effective unless it is in writing and signed by the party granting the waiver.

Advanced Laser Solutions

ABN 56 666 291 907

486 Pacific Highway, St Leonards, Sydney NSW 2065

P: 0424 285 965 | E: brett@advancedlasersolutions.com.au