Privacy Policy

Advanced Laser Solutions | ABN 56 666 291 907

Effective: April 2026 | Version 1.0

Advanced Laser Solutions (ABN 56 666 291 907) (“ALS”, “we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy sets out how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Name and job title
Business name, ABN, and business address
Contact details including phone number, email address, and postal address
Details of assets or property to be serviced (including site addresses)
Payment information (for invoicing purposes only)
Records of communications between you and ALS
Website usage data (see Section 7: Cookies and Analytics)

We do not collect sensitive information (such as health, racial, or religious information) unless it is directly relevant to the services we provide and you have consented to its collection.

2. How We Collect Information

We collect personal information:

Directly from you, when you request a quote, place an order, or contact us by phone, email, or through our website
From third parties such as strata managers, property managers, or facility managers who engage our services on your behalf
Through our website, when you submit an enquiry form or interact with our online content

3. Why We Collect Information

We collect and use your personal information for the following purposes:

To provide you with quotations, perform services, and issue invoices
To communicate with you about your project, including scheduling, variations, and progress updates
To manage our business operations, including record-keeping, accounting, and reporting
To comply with our legal and regulatory obligations
To improve our services and website experience
To send you information about our services that may be of interest to you (you may opt out at any time)

4. Disclosure of Information

We may disclose your personal information to:

Our employees, contractors, and subcontractors, to the extent necessary to perform the services
Our accountant, legal advisors, and insurers
Third-party service providers who assist with our business operations (such as cloud storage, accounting software, and CRM systems)
Government authorities, where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Personal information is stored in secure cloud-based systems and access is restricted to authorised personnel.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, accounting, and reporting obligations.

6. Access and Correction

You have the right to request access to the personal information we hold about you. You also have the right to request correction of any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 9 below. We will respond to your request within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personal information about how visitors use our site. This information helps us improve our website and understand traffic patterns.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website at www.advancedlasersolutions.com.au/privacy-policy. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to request access to or correction of your personal information, please contact us:

Advanced Laser Solutions

486 Pacific Highway, St Leonards, Sydney NSW 2065

Phone: 0424 285 965

Email: brett@advancedlasersolutions.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Advanced Laser Solutions

ABN 56 666 291 907

486 Pacific Highway, St Leonards, Sydney NSW 2065

P: 0424 285 965 | E: brett@advancedlasersolutions.com.au